FREQUENTLY ASKED QUESTIONS (FAQs)
Below are some answers to some of the most frequently asked questions. If you don’t see the answer to your question here, please don’t hesitate to call us at (+254)720161444
What Are Your Working Hours?
We know that our clientele have busy work schedules. To accommodate everyone’s needs, we are open early from Monday to Saturday and offer evening/after work appointments by bookings. We are open on bookings for special occasions, such as a weddings.
Monday 9 a.m. – 8 p.m.
Tuesday 9 a.m. – 8 p.m.
Wednesday 9 a.m. – 8 p.m.
Thursday 9 a.m. – 8 p.m.
Friday 9a.m. – 8 p.m.
Saturday 9 a.m. – 8p.m.
We work best on bookings and can take bookings as early as 6.30 am by appointment only.
Sunday 9am – 5pm (barber section)
Sundays- Bookings only (salon section)
Where Are You Located And How Do I Get There?
We are located along Kimathi Street (just after nation centre as you head Total petrol station), same building with KFC restaurant 1st floor & 3rd floor-Divas Beauty Salon & Barbershop. Feel free to call us if you’d need more specified directions from where you are located.
How Do I Schedule An Appointment?
Scheduling is by simply calling (+254) 720161444. You can as well request an appointment by booking through our online pages on Facebook, Instagram or our website. You can as well pass by our front desk during working hours. Please note planning ahead is important to avoid our beloved clients to wait! We highly recommend booking for your appointment a day in advance.
What Types Of Payments Do You Accept?
We take payments in the form of cash, credit/debit card, mpesa, and airtel money. Payments are due at the end of the service.
Do You Take Walk ins?
Yes, we are always more than happy to receive walk-ins when there is a stylist available to attend to you. However, our salon is often busy. We encourage you to schedule beforehand, even if it’s an hour to the time you needed the service done.
Do You Have Open Vouchers One Can Purchase?
Yes we have open vouchers that you can purchase for a loved one to come enjoy any of our services. The open vouchers starts from Kshs. 500 to Kshs. 20, 000, the vouchers are valid for one month from the date of purchase.
Is Divas A Women Only Hair Salon & Barbershop?
No, We Are a Full Service Men and Women Grooming Centre, Our Clientele Are Both Men & Women who cut across all ages. Our clients get to enjoy Hair works, Nail work, Dreadlocks, Haircuts, and Massages & Facials.
What Do I Do Incase I Need To Urgently Cancel My Appointment?
We understand that in our hectic life there are plenty of valid reasons for cancelling an appointment. We always request that you cancel and reschedule as soon as you know that you can’t make it, at least 24 hours beforehand.
What Do I Do If Am Running Late For My Appointment?
It’s normal to run late from time to time. If you are running just a few minutes behind, please give us a call to update us on your whereabouts. If you are running more than an hour minutes behind, there are chances you may have to wait if you find us busy attending to clients who had booked into other slots After you. We value the quality of our services and we wouldn’t want to rush anything.
Do You Deliver The Skincare Products Immediately Upon Purchase?
Yes we do delivery immediately after purchase, we work with directions and contacts given while making the purchase online, incase delivery is delayed due to logistics of delivery man or the weather, we always communicate to our clients.
What If I Am Not Happy With The Given Service?
It’s always our joy to have our clientele walk out happy with our services,. We are all about open communication and making our clients look their best. Please reach out to us if you aren’t happy with your hair, and we will do our best to adjust for you to look and feel your best.
Do You Offer Skincare Treatments And Spa Services?
Yes we offer skincare treatments that clear acne breakouts, sunburns, uneven skin tone. Our spa treatments and their benefits are well detailed in our website on the facial tab, please take time to read through.
Do you offer house calls or help style my hair on a special event like wedding?
Yes we do house calls and we can style you on your special occasion– we enjoy being involved in our clients special days and making memories for you to look fabulous! Call us today to discuss your needs and reserve our services.